Return & Refund Policy

Last Updated: September 27, 2026

At Sufi Sman, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Return & Refund Policy.

1. Return Window

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging where applicable
Include any accessories, manuals, or other items originally supplied
Not show signs of damage caused by misuse, improper handling, or normal wear and tear

Certain products may be excluded from returns for health, hygiene, safety, or other applicable reasons. Any such exclusions will be identified on the relevant product page where applicable.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs or video showing the issue
Photographs of the packaging when relevant

We may offer a replacement, store credit, or refund depending on the circumstances.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within our stated return period, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated.

4. Non-Returnable Items

Some items may not be eligible for return, including:

Products marked as final sale
Personalized or customized products
Used products where applicable
Products that cannot be returned for health or hygiene reasons
Gift cards
Items specifically identified as non-returnable on the product page

5. Return Process

To request a return, contact us at:

Email: suficlothstoretmk@gmail.com

Please include your order number and the reason for your return.

Do not send products to the supplier or any address without first receiving return instructions from our customer service team.

Because we use third-party fulfillment partners, the return address may differ from the original shipping address.

6. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our responsibility, the customer is generally responsible for return shipping costs.

If we determine that the item was defective, damaged during delivery, or incorrectly supplied, we may provide appropriate return instructions or reimburse reasonable return shipping costs where applicable.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Your payment provider or bank may require additional processing time before the refunded amount appears in your account.

8. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check your payment account and contact your bank or payment provider.

If you still have not received the refund, contact us at:

suficlothstoretmk@gmail.com

9. Order Cancellation

You may contact us as soon as possible if you want to cancel an order.

Because orders may be sent to our fulfillment partner shortly after purchase, cancellation is not guaranteed once processing or shipment has begun.

If an order cannot be canceled because it has already been processed or shipped, you may request a return after delivery if the item qualifies under this policy.

10. Shipping Delays

We work with third-party suppliers and shipping carriers. While we provide estimated delivery times, delays can occasionally occur because of carrier issues, weather, customs, holidays, incorrect addresses, or other circumstances outside our direct control.

If we cannot fulfill an order within the promised timeframe, we will communicate the delay and applicable options as required by law.